I don't know how long your message has been here, I forget to check the 'visitor's messages'. You prbably have posted in the right place, unfortunaltely though, they are not taking any new website requests until further notice. (A message explaining this has been 'stickied' at the top of the forum)
It can take up to 2 weeks to years depending on how busy we are. Templates are very long and hard to make especially with our schedules. thanks